Ticket Policy
Individual event protocol may change based on a variety of factors. If restrictions change, we will notify ticket holders through e-mail and phone.
Refunds
Ticket are non-refundable once purchased.
In the event of a cancellation, we will provide a digital gift certificate for the value of the ticket purchase (including all fees) that can be applied to any future ticket, subscription or gift certificate purchase presented by Ensemble Arts Philly. Account credits do not expire.
Artists and programs subject to change
Artists and programs are subject to change without notice. Wherever possible, Ensemble Arts Philly or the listed presenter of the performance will seek to notify guests in advance of a performance with changed artists. A change of artist or program does not entitle a guest to a refund.
Booking Protect
Guests may purchase refund protection through Booking Protect for added peace of mind. This popular option allows you to receive a refund for your tickets if unforeseen circumstances occur. Terms and conditions apply. For details on what is covered including accidents, injury and weather, please see Booking Protect: What We Cover. For full terms, please see Booking Protect: Terms and Conditions.
Fees
Required Fees
Service fees are applied to cover the costs of processing your ticket purchase. These fees are non-refundable and will be clearly displayed during the checkout process. This includes any processing or delivery fees associated with your order. Associated fees can vary by performance and presenting organization. Service fees are assessed on all orders, including orders processed online, over the phone and at the Box Office.
Service fees help to cover costs of doing business while ensuring that we provide the best ticket buying experience for our guests. Ticket prices are not inclusive of fees. Per order fees apply to most Broadway and Ensemble Arts presentations purchased online or the call center. Fees and transaction totals are displayed on the shopping cart page.
Optional Fees
Express Shipping and Refund Protection are available for an additional fee
Exchanges
The courtesy of 48 hours (about 2 days) advance of the event is recommended.
Philadelphia Orchestra Subscribers
Philadelphia Orchestra subscribers enjoy FREE ticket exchanges for most concerts (subject to availability and limitations). Exchanges must be completed before your current performance. In the event a subscriber exchanges into a higher priced section or performance, the subscriber is responsible for the price difference.
Broadway Subscribers
Broadway subscribers enjoy the flexibility to swap up to three performances in your package for season extra performances. Swaps must be made before the date of your originally ticketed performance.
Subscribers may exchange subscription tickets for another performance of the same show, subject to availability and specific show or performance conditions.
Please note exchanges for performances at Forrest Theater made within 60 days of the performance may only be exchanged in-person or via mail directly through the Forrest Theater Box Office.
Subscribers do not pay an exchange fee. In the event a subscriber exchanges or swaps into a higher priced section or performance, the subscriber is responsible for the price difference.
Philadelphia Ballet Subscribers
Subscribers enjoy the benefit of ticket exchanges. If you are a subscriber, you may exchange your tickets for another Philadelphia Ballet performance, subject to availability and certain limitations. Exchanges must be completed before your currently ticketed performance.
Subscribers do not pay an exchange fee. In the event a subscriber exchanges into a higher priced section or performance, the subscriber must pay the difference in ticket price. 48 hours advance notice is appreciated.
Other Presenters
Subscribers to Chamber Orchestra of Philadelphia, Philadelphia Chamber Music Society, Curtis Institute of Music, or Opera Philadelphia should contact these companies directly.
Single Ticket Holders
Single ticket holders for select approved performances may exchange their tickets for another date of the same production, subject to seating availability. A $10 per ticket exchange fee will apply. In the event a subscriber exchanges into a higher priced section or performance, they will be responsible for the difference in ticket price. 48 hours advance notice is appreciated.
Altered Tickets
Tickets that have been altered in any way are considered invalid. This includes tickets that have been tampered with, modified, or defaced. Alterations may include changing the price shown on the ticket, removing “obstructed” view designations or any other change to the ticket. Guests presenting altered tickets will be denied entry to the event.
Authorized Ticket Sellers
Please purchase tickets directly from Ensemble Arts Philly or our authorized partners. We cannot guarantee the authenticity or validity of tickets purchased from third-party sellers.
We highly recommend that patrons only purchase tickets from ENSEMBLEARTSPHILLY.ORG. You will receive an official and valid ticket, the best seats, best service, and best value.
ENSEMBLE ARTS Resident Company Official Ticket Sources:
WHEN TICKETS ARE PURCHASED FROM UNOFFICIAL SOURCES:
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You pay more than face value.
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Your tickets may not be real
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Your tickets cannot be replaced when lost or stolen.
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We cannot contact you with crucial information on show cancellations, time changes, road closures or traffic updates, upcoming shows or other useful information.
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You are not directly supporting a non-profit organization.
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You are contributing to a practice that makes it harder for true fans to see their favorite shows without paying a premium charge.
Tickets purchased from unofficial sources do so at their own risk. By purchasing only from the official source, you are assured that the ticket you receive is valid and is being sold to you at current face value.
Tickets purchased through unauthorized resellers may not be valid.
Duplicate Tickets
If duplicate tickets are presented for admission, only the first valid ticket scanned will be honored. Guests with duplicate tickets may be denied entry. If you believe you have a duplicate ticket issue, please contact our Audience Services immediately for assistance.
Compliance with Laws; Accuracy; Authorizations
The purchase of tickets to entertainment events may be regulated by certain state, county and city laws or regulations. Complying is your responsibility, and you agree not to hold Ensemble Arts Philly liable for your failure to comply, or Ensemble Arts Philly’s failure to notify you of, or properly apply, any such law. You may be asked to provide information during various processes that you engage in on the Website. You represent and warrant that all information you provide, including but not limited to information concerning your name, address, credit card number, and other identifying information will be true, complete and correct, and that you will update all information as it changes. You agree that you will only use credit cards that belong to you, to friends or immediate family members who expressly authorize use for the purpose of purchasing tickets to the identified event at Ensemble Arts Philly. You further agree that you will not attempt to conceal your identity by using multiple Internet Protocol ("IP") addresses or email addresses to use or to purchase tickets on the Website.
Tickets Acquired via Fraudulent Methods
Tickets acquired through fraudulent methods, such as using stolen credit cards, are invalid and are subject to cancellation without notice. Guests with such tickets will be denied entry and may face legal action. Always purchase tickets through official channels to avoid fraudulent activity.
If fraudulent tickets are discovered, they will be immediately voided and confiscated. The buyer will be denied entry and advised to contact the original point of purchase for any recourse. To prevent such issues, always purchase tickets from authorized sellers. The venue reserves the right to take further legal action against individuals attempting to use or sell fraudulent tickets.
Ensemble Arts Philly reserves the right to cancel tickets orders at its sole discretion and without notice.
Ticket Purchase Limits
Ensemble Arts Philly limits the number of tickets purchased per household to a maximum of nine tickets and one performance per production, except where specified otherwise. Ensemble Arts Philly reserves the right to return and refund tickets more than the maximum without notice, minus ticket fees. There may be different per-order ticket limits established by concert promoters or show producers for some events. These limits will appear on the specific event page and must be adhered to.
Guests wishing to purchase tickets more than these limits may visit our Group Sales page or contact Group Sales at 215-790-5883.
Ensemble Arts Philly Group Sales Contact Information:
Phone: 215-790-5883
groupsales@ensembleartsphilly.org
The Philadelphia Orchestra Sales Contact Information:
Phone: 215-790-5883
Email: groupsales@philorch.org
Resident Company Group Sales Contact Information:
Opera Philadelphia
Phone: 215.893.5916
Web: operaphila.org/groups
Email: groupsales@operaphila.org
Philadelphia Ballet
Phone: 445.544.8416 ex. 1241
Web: philadelphiaballet.org/group-sales
Email: info@philadelphiaballet.org
Obstructed and Limited View Seats
Seats with obstructed or limited views will be clearly indicated during the ticket purchase process. Please review the seating chart and seat descriptions carefully to ensure you are aware of any view limitations.
When applicable, one or more seats in your order is a limited or obstructed view. Depending upon the particular seat and show this can result in an inability to see the complete stage. It is not possible for us to judge what portion of the stage you will not see because this varies for every show and is also affected by your height and the height of those patrons in front of you. Some patrons are willing to accept these limitations and are not bothered by them.
Limited or Obstructed View seats can be labeled in the cart with the following descriptions: Obstructed View, Limited View, Limited Comfort, Limited Comfort/Obstructed View and Obstructed View Column. These descriptions will be clearly labeled under the assigned seat on your ticket, on the cart page, payment and delivery page, confirmation page, and confirmation email.
Late Seating
Late seating is not guaranteed. Late arrivals may need to wait until a suitable break in the performance for seating to avoid disturbing other guests and performers. Late seating windows are determined by the event production team. Staff will guide latecomers to their seats at an appropriate time. Please arrive early to ensure a smooth and timely entry. Guests are not entitled to a refund or other compensation for late arrival.
Children at Performances
Age Restrictions
All guests regardless of age require a ticket, including babes in arms.
Guests of all ages are welcome at all our venues, but some events may have specific age restrictions. These restrictions will be noted on the event page.
Please consider the following factors when deciding to bring children: the content in the show, age recommendations, the age, attention span, and development of your child, and previous similar experiences.
Recommended age guidelines are sometimes listed on the event web page. Only you will know how your child will respond to a live entertainment experience.
Parents or guardians are responsible for ensuring their children’s behavior does not disrupt the experience of other guests.
Ensemble Arts reserves the right to ask guests to relocate their seating or to leave the hall temporally if members of their party are disrupting the experience of others.
Please see Philadelphia Ballet Policy for information about children at Philadelphia Ballet performances.