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Verizon Hall at the Kimmel Center for the Performing Arts will be rededicated as Marian Anderson Hall, home of The Philadelphia Orchestra
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Employment Opportunities

Event Services Manager

 

 

Department:                 Operations- Campus Experience

Reports to:                    Associate Director of Event Services

 

 

Summary:

The Event Services Manager’s primary responsibility is to advance events at the Kimmel Center for the Performing Arts, Miller Theater, and Academy of Music and to devise and support front of house logistical components for a campus with over 1300 bookings per season. The Event Services Manager is responsible for creating, implementing, and updating internal communication and data gathering systems and processes used in the event advance and project management process. This role will act as a leader to ensure Event Services provides consistently excellent service campus wide.

 

Leading with our bold vision to inspire and connect humanity through the Philadelphia Sound, we at The Philadelphia Orchestra and Kimmel Center, Inc. are vital influencers and conveners, emblemizing our values of being exceptional, innovative, diverse, and inclusive, and authentic. IDEAS—Inclusion, Diversity, Equity, and Access Strategies—is a comprehensive transformation process, guided by our vision and values, to assess and improve all aspects of our operations, concerts, and programs, and to spur sustainable change.

 

Essential Functions:

  • Advance a wide range of events including performances, meetings, and weddings across three performance venues which house 5 performance spaces and multiple ancillary spaces
    • Brainstorm and implement event plans
    • Attend meetings and walk-throughs to provide guidance to clients and peers, solve problems, and gather event information for Campus Experience
    • Ensure event logistics best represent the interests of the entire Campus Experience team and accomplish the goals of our clients
    • Provide direction and supervision to fellow team members and POKC departments to ensure successful execution of events
  • Design, implement, and update systems and processes to streamline the recording and sharing of event information
    • Create and update event planning resources such as event forms, building floor plans, and diagrams as necessary
    • Maintain accurate, organized, and up-to-date files including the Campus Experience Event Files and other shared event files
    • Prepare post event reports for Event Services use in event planning
  • Manage GRaCE (Guest Relations and Campus Experience) Orientation logistics including scheduling, generating appropriate paperwork, ensuring the technical components are current and functioning, and checking the preparedness of physical spaces
  • Serve as Event Services representative for intra and interdepartmental projects affecting the event experience
  • Ownership over the content and design of the Campus Experience Policy and Procedure manual
    • Create Event Services information section
    • Gather information from Venue Services and Guest Services for inclusion
  • Order supplies, equipment, GRaCE materials, etc. and process invoices, payment authorizations, and financial reconciliations
  • Serve as primary Campus Experience representative for events in lieu of Venue Services to help bridge the communication from Event Services to Guest Services, as needed
  • Other duties as required

 

Knowledge, Skills and Abilities:

  • Excellent Microsoft Suite skills, specifically OneDrive, Word, and Excel
  • Experience building forms, floor plans, and/or CAD a plus
  • Extremely detail-oriented with a can-do attitude
  • Ability to multi-task and work well in an environment with constant interruptions while exhibiting strong attention to detail and process
  • Excels in a fast-paced environment
  • Self-motivated and able to handle and prioritize multiple projects
  • Strong customer service orientation/etiquette and ability to work well with diverse clientele
  • Excellent written and verbal communication skills

 

Education/Experience:

  • At least 5 years’ experience in the performing arts or event planning industry
  • Bachelor’s Degree required

 

Working Conditions/Physical Demands:

  • Availability to work occasional nights and weekends as dictated by scheduling
  • Must travel across campus (within 2 block radius) and provide operational support in multiple buildings for several hours at a time
  • Ability to continuously travel throughout an indoor venue for long periods of time up to four (4) hours

 

Resume and cover letter are required when applying for this position.

 

The Philadelphia Orchestra and Kimmel Center, Inc. does not discriminate in employment on the basis of race, color, religion, gender (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, or military service.

 

To apply for this position, send your cover letter and resume to The Philadelphia Orchestra and Kimmel Center Human Resources:

The Philadelphia Orchestra and Kimmel Center, Inc.
Human Resources
One South Broad Street | 14th Floor
Philadelphia, PA 19107
email: careers@kimmelcenter.org

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