Ensemble Arts Philly is the new presenting brand from The Philadelphia Orchestra and Kimmel Cultural Campus. LEARN MORE

 

Verizon Hall at the Kimmel Center for the Performing Arts will be rededicated as Marian Anderson Hall, home of The Philadelphia Orchestra
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Ticket Policy

As of June 13, 2022, masks are welcomed but not required at Ensemble Arts Philly. We ask that audience members be respectful of one another’s choices.

Individual event protocol may change based on a variety of factors. If restrictions change, we will notify ticket holders through e-mail and phone.

Flexible Ticket Policy

We understand the many "what ifs" you may be weighing in buying tickets for future events. We know that comfort level around returning to the theater will be different for everyone. We will stand behind any tickets you purchase with our "Flexible Ticket Policy".

If you or someone in your party is not feeling well due to COVID-19 and you are not able to attend a show between now and June 30, 2023*, you have multiple options:

  • Exchange for another show - later in the season. (Restrictions may apply.)
  • Exchange for an Ensemble Arts Philly Gift Certificate, which never expires and can be used for a later event.
  • Donate the value to Ensemble Arts Philly as a tax-deductible way to support our free arts education and community engagement initiatives.

You must contact us at least 4 hours prior to your scheduled performance to exercise one of the above options.

Our Flexible Ticket Policy applies to events presented by Ensemble Arts Philly and available to the original person who purchased directly from us. Tickets purchased from resellers are not covered.

 

Photography

Photography or sound recording of any performance or the possession of any device for photographing or sound recording inside this concert hall, without the written permission of management is prohibited.

Credit Card Billing Details

If you purchased a ticket for the Philadelphia Ballet, your ticket purchase will appear on your credit card statement as PHILADELPHIA BALLET.

If you purchased a ticket for Broadway PhiladelphiaPhiladelphia OrchestraEnsemble Arts Philly or any other performance, your ticket purchase will appear on your credit card statement as Ensemble Arts Philly.

Ticket Limits

Ensemble Arts Philly limits the amount of tickets purchased per household to a maximum of nine tickets and one performance per engagement, except where specified otherwise. Ensemble Arts Philly reserves the right to return and refund tickets in excess of the maximum without notice, minus ticket fees.  There may be per-order ticket limits established by concert promoters or show producers for some events. These limits will appear on the specific event page and must be adhered to.

Obstructed and Limited View Seat Policy

When applicable, one or more seats in your order is a limited or obstructed view. Depending upon the particular seat and show this can result in an inability to see the complete stage. It is not possible for us to judge what portion of the stage you will not see because this varies for every show and is also affected by your height and the height of those patrons in front of you. Some patrons are willing to accept these limitations and are not bothered by them.

Limited or Obstructed View seats can be labeled in the cart with the following descriptions: Obstructed View, Limited View, Limited Comfort, Limited Comfort/Obstructed View and Obstructed View Column. These descriptions will be clearly labeled under the assigned seat on the cart page, payment and delivery page, confirmation page, and confirmation email.

Booking Protect

Ensemble Arts Philly has partnered with Booking Protect to provide you peace of mind with your ticket purchase. We recommend adding Booking Protect to your order, as without it all tickets are non-refundable.

Booking Protect costs just 7% of your pre-tax order total and allows you to apply for a full refund should you or anyone in your party be unable to attend due to a qualifying reason such as: contracting coronavirus (with doctor's note), a family member contracting coronavirus (with doctor's note), being high-risk with the advice of a doctor not to attend (with doctor's note), other illness, family emergency, or inclement weather. Full details here.

Claim a refund up to 45 days after your performance date through a simple process exclusively on the Booking Protect website. By adding Booking Protect to your order, you are agreeing to their Terms of Service (view terms of service here).

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